Privacy Policy
HOSHI GROUP LLC
PRIVACY POLICY
Website: www.hoshi.travel
Email: operations@hoshi.travel
Company: HOSHI GROUP LLC
1. General Information
All personal information provided to HOSHI GROUP LLC may be handled through the website www.hoshi.travel, by our personnel, or through other authorized customer service channels, including telephone, WhatsApp, and email.
HOSHI collects only the information that is reasonably necessary to quote, process, confirm, modify, manage, or cancel reservations and to provide services related to such reservations.
By using www.hoshi.travel, requesting services, or making a reservation through any of our channels, you agree to the processing of your information in accordance with this Privacy Policy.
2. What Information Do We Collect?
2.1 Personal Information Provided by the User
When you make a reservation, request, or transaction through HOSHI, we may collect information such as:
First and last name.
Telephone number.
Postal address.
Email address.
Information related to travelers and passengers.
Information necessary to provide certain travel services.
Identification or passport number, when necessary.
Payment information, where applicable, including card number, expiration date, cardholder name, and billing address.
Information is collected when you choose to make a reservation or use our services.
Depending on the product or service purchased, a minimum set of information may be required to quote, complete, modify, print, manage, or cancel a reservation.
HOSHI will seek to limit the collection of information to that which is reasonably necessary for the applicable purpose.
3. Information Collected Automatically
When you visit or use www.hoshi.travel, we may automatically collect certain technical or browsing information that, by itself, does not necessarily directly identify the user.
This information may include:
Destinations searched.
Pages visited.
Date and time of access.
Device type.
Browser used.
Technical information related to the session.
How you interact with the website.
Information related to cookies and similar technologies.
This information may be used to facilitate navigation, maintain a session, improve website functionality, and facilitate the reservation process.
4. What Is Personal Information?
For purposes of this Policy, personal information means information that identifies, may identify, or may reasonably be used to contact or locate an individual.
It may include, among other things:
First and last name.
Telephone number.
Postal address.
Email address.
Identification information.
Reservation and travel information.
Payment information, where applicable.
5. What Are Cookies?
Cookies are small text files that a website may store in the user’s browser or device.
When you visit www.hoshi.travel, we may use cookies or similar technologies to maintain information related to your session, remember certain preferences, facilitate navigation, improve website functionality, and support the reservation process.
Cookies may also be used to obtain statistical or technical information regarding use of the website.
Where applicable, you may manage or restrict cookies through your browser or device settings. Certain website features may be affected if certain cookies are disabled.
6. How Do We Use Your Information?
The information collected may be used to:
Quote and process reservations.
Confirm, modify, or cancel reservations.
Manage payments and transactions.
Communicate with you regarding a reservation or request.
Provide customer service and support.
Coordinate services with hotels, airlines, tour operators, car rental companies, and other providers.
Detect, prevent, and investigate fraud, abuse, or unlawful activities.
Comply with legal or regulatory obligations.
Protect the security of our systems and services.
Improve the operation and experience of www.hoshi.travel.
Send commercial or informational communications when you have provided consent or when permitted by applicable law.
When you receive commercial communications by email, you may request to stop receiving them by following the unsubscribe or opt-out instructions included in such communications, where applicable.
7. With Whom Do We Share Your Information?
HOSHI may share necessary information with providers and third parties involved in providing the services you have requested.
These may include:
Hotels and accommodation establishments.
Airlines.
Tour operators.
Car rental companies.
Activity and experience providers.
Travel service providers.
Payment processors.
Technology providers.
Customer service providers.
Government or regulatory authorities when legally required.
HOSHI will seek to share only the information that is reasonably necessary to fulfill the applicable purpose.
When it is necessary to provide an email address to a provider to complete a reservation, its use will be limited, to the extent applicable, to managing and providing the requested service.
8. Disclosure for Legal, Security, or Fraud Prevention Reasons
HOSHI reserves the right to disclose personal information provided through the website, telephone, WhatsApp, email, or other channels when it reasonably considers it necessary to do so:
In response to requests from state, federal, national, or international authorities when there is a legal obligation or when disclosure is permitted by applicable law.
To investigate, prevent, or respond to fraud, unlawful activities, or potential abuse.
To establish, exercise, or defend legal rights.
To respond to claims, judicial, administrative, or regulatory proceedings.
To protect the rights, property, security, or integrity of HOSHI, its users, providers, or other individuals.
When necessary to investigate reports related to fraudulent or unlawful activities.
9. Children’s Privacy
The reservation services provided through www.hoshi.travel are intended for individuals who have the legal capacity to enter into contracts.
Individuals under 18 years of age are not permitted to make reservations through HOSHI on their own behalf.
When a reservation includes minors as travelers, the reservation must be made by a parent, legal guardian, or legally authorized adult, who will be responsible for providing the applicable information and complying with the applicable requirements.
10. How Do We Protect Your Information?
HOSHI adopts reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, improper disclosure, or destruction.
Our systems may use encryption technologies, access controls, cybersecurity measures, and other protection mechanisms commonly used in the industry.
However, no electronic system, Internet transmission, or storage method can guarantee absolute security. Therefore, HOSHI cannot guarantee that information will be completely protected against all risks, attacks, vulnerabilities, or unauthorized access.
11. International Transfers of Information
Due to the international nature of HOSHI’s services, personal information may be processed, stored, or transferred to the United States or other countries where HOSHI, its technology providers, travel providers, or payment processors maintain operations or infrastructure.
Data protection laws may vary depending on the country or jurisdiction.
Where applicable, HOSHI will seek to implement reasonable measures to protect information during such transfers and processing activities.
12. Data Retention
HOSHI may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including managing reservations, providing customer service, complying with legal obligations, resolving disputes, preventing fraud, and protecting legal rights.
Once the information is no longer necessary, it may be deleted, anonymized, or retained only when there is a legal obligation or legitimate reason to do so.
13. Changes and Updates to This Policy
HOSHI GROUP LLC reserves the right to modify, update, or supplement this Privacy Policy when necessary.
Changes will become effective when they are published on www.hoshi.travel, unless a different effective date is expressly stated.
Continued use of the website or the making of new reservations after changes have been published may be considered acceptance of the updated Policy, to the extent permitted by applicable law.
14. Privacy Notice
Where applicable, when providing personal information through forms, reservations, or other collection mechanisms, HOSHI may provide additional information regarding the processing of such information, including the purposes of processing, categories of information, applicable rights, and mechanisms available to exercise those rights.
Any supplementary Privacy Notice should be reviewed when it is specifically provided for a particular collection of information.
15. Contact
If you have any questions, comments, requests, or concerns regarding this Privacy Policy or the processing of your personal information, you may contact HOSHI GROUP LLC:
HOSHI GROUP LLC
Website: www.hoshi.travel
Level 8, Pacific Century Place Marunouchi Centre, Chiyoda-ku, 100-6213, Tokyo, Japan
svgglobal@hoshi.travel
operations@hoshi.travel
+1 (888) 5858 985
LATAM Call Center: +52 (552) 601 45 59